Refund Policy

We want every subscription to feel effortless and transparent. Refund requests are reviewed based on plan type, billing cycle, and service usage so creators always know what to expect. If something feels off, our team will guide you through the request and share the next steps quickly.

Last updated: July 2026

Refund Policy

Clear, fair billing guidance for every creator.

BOOKGINI.IO is a subscription SaaS platform. This policy explains how payments, renewals, cancellations, and refund eligibility are handled so you can choose a plan with confidence.

Subscription payments

All plans are billed in advance based on the billing cycle shown at checkout. Your plan unlocks immediate access to generators, templates, and exports for the paid period.

Charges are processed securely via our payment provider.
Taxes or VAT are applied where required by law.

Renewal charges

Subscriptions renew automatically at the end of each billing cycle unless canceled beforehand. Renewal pricing matches the current plan rate at the time of renewal.

We may send reminders prior to renewal where required.
Downgrades apply on the next renewal date.

Eligibility for refunds

Refunds are reviewed case-by-case. You may be eligible when a billing error occurs or when the platform is unavailable for a significant period.

Duplicate charges or incorrect plan billing.
Extended service outages verified by our status logs.

Non-refundable situations

To keep pricing fair, we can’t provide refunds for usage-based outcomes or changes in personal preference.

Partial use of a billing period or unused credits.
Exported assets already downloaded or published.
Failure to cancel before the renewal date.

Cancellation timing

Cancel anytime from your account settings. Access remains active until the end of your current billing cycle.

Cancel at least 24 hours before renewal to avoid charges.
Reactivations are available instantly if you change your mind.

Exceptional cases

We understand that special circumstances happen. If you believe a unique situation applies, please reach out and we’ll review it promptly.

Unauthorized access or suspected fraud.
Unexpected service issues that prevented normal use.

Need billing assistance?

Contact our support team for billing questions or refund requests. We typically respond within one business day.

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By subscribing, you agree to this Refund Policy and the Terms of Services.