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BOOKGINI.IO

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Support

Need help with billing, account access, creation tools, or troubleshooting? Our support team is ready to guide you back to building ebooks, planners, and maps without the friction.

Prefer self-service? The Help Center is always available with step-by-step guidance and quick fixes.

Billing

Invoices, upgrades, renewals, and plan changes.

Access

Login issues, password resets, and account recovery.

Creation Tools

Ebooks, kids activities, planners, and map workflows.

Troubleshooting

Performance, exports, and account configuration fixes.

Support Center

Get the right help, faster — without losing creative momentum.

BOOKGINI.IO support is built for creators on deadline. Use self-serve for quick answers, reach human support for blockers, and share the right details so we can resolve issues in a single pass.

Fast-track guidance

Typical response times

Priority aware
Account access
Within 6 hours
Billing & refunds
Within 12 hours
Generation issues
Within 8 hours

Support categories we handle

Choose the closest match to route your request.

  • Account access, login, or verification issues
  • Ebook, kids book, or planner generation errors
  • Billing, invoices, and subscription changes
  • Map rendering or export inconsistencies
  • Template saving, sharing, or collaboration
  • Security, compliance, or data questions

When to use support vs. self-service

Use self-serve for

  • How-to steps for exports, templates, and publishing
  • Formatting tips for planners or kids activities
  • Common errors with quick fixes

Contact support for

  • Generation failures after multiple retries
  • Billing or refund discrepancies
  • Access or security concerns

Details that speed up resolution

Include these with every ticket.

  • Workspace email + plan tier
  • Tool used (ebook, kids, planner, maps)
  • Exact error message or failed step
  • Time of issue + browser/device details
  • Export format or file name if relevant

Escalation guidance

Need immediate help?

If a project is time-sensitive, mark the ticket as urgent and note your delivery deadline. We’ll prioritize based on creator impact and subscription tier.

Open a support ticket Browse Help Center Contact billing